Last Updated: 18/02/2026
These Terms and Conditions (“Terms”) govern all purchases made on
www.clearvita.co.za
(“Website”) operated by ClearVita (“we”, “our”, “us”).
By accessing this Website or placing an order, you agree to be bound by these Terms in accordance with the laws of the Republic of South Africa.
1. Company Information
ClearVita supplies reverse osmosis water purification systems and related products within South Africa.
2. Product Information
We make every effort to ensure product descriptions, technical specifications, images, and pricing are accurate. Minor variations may occur and do not constitute defects.
All products are subject to availability. We reserve the right to discontinue products without notice.
3. Pricing and Payment
- All prices are displayed in South African Rand (ZAR) and include VAT unless otherwise stated.
- Full payment is required before dispatch.
- We reserve the right to cancel orders arising from pricing errors or suspected fraudulent activity.
4. Order Acceptance
An order confirmation email does not constitute final acceptance. A binding agreement comes into effect only once payment is received and the order is dispatched.
5. Delivery and Risk
Delivery timeframes are estimates only. Risk in the goods passes to the customer upon delivery. Customers must inspect goods upon receipt and report visible damage within 48 hours.
6. Returns, Refunds and CPA Cooling-Off Rights
6.1 Defective Goods (CPA Section 56)
Customers are entitled to return defective goods within 6 months of delivery. Upon inspection, we may repair, replace, or refund the product in accordance with the CPA.
6.2 7-Day Cooling-Off (ECTA Section 44 – Online Sales)
Customers may cancel an online order within 7 days of receiving the goods. Products must be returned unused, in original packaging, and in resalable condition.
- Return shipping costs are for the customer’s account.
- A reasonable handling fee may be deducted if permitted by law.
- Refunds exclude original delivery costs.
6.3 Non-Returnable Items
Installed filters, used cartridges, or systems that have been connected to a water supply are not eligible for return unless defective.
6.4 Inspection Requirement
Returned goods may be inspected. Damage caused by misuse, incorrect installation, negligence, or failure to follow maintenance guidelines voids return eligibility.
7. Warranty
Products carry a manufacturer’s warranty against manufacturing defects only.
- Improper installation
- Failure to replace filters at recommended intervals
- Use outside specified water pressure limits
- Damage caused by plumbing faults or power surges
8. Installation Disclaimer
ClearVita is not responsible for pre-existing plumbing conditions, municipal supply irregularities, or structural limitations. Professional installation is recommended.
9. Subscription and Filter Replacement
- Subscriptions renew automatically unless cancelled before billing date.
- Customers must ensure delivery details are accurate.
- PPC filters: 3–6 months.
- RO membrane: 12–18 months (usage dependent).
Failure to replace filters as recommended may affect system performance and warranty validity.
10. Water Quality Disclaimer
Reverse osmosis systems significantly reduce contaminants but do not guarantee removal of all possible impurities.
- Performance depends on incoming water quality
- Water pressure
- Correct installation
- Timely maintenance
ClearVita does not guarantee specific health outcomes. Independent water testing is recommended where water safety is a concern.
11. Limitation of Liability
Nothing in these Terms limits rights granted under the Consumer Protection Act. To the extent permitted by law, ClearVita shall not be liable for indirect or consequential damages arising from product use.
12. POPIA and Privacy
Personal information is processed in accordance with the Protection of Personal Information Act (POPIA) and used solely for order fulfilment and communication.
13. Governing Law and Disputes
These Terms are governed by the laws of the Republic of South Africa.
14. Contact Information
Email: info@clearvita.co.za
Website: www.clearvita.co.za
By placing an order, you acknowledge that you have read and agree to these Terms and Conditions.
